Frequently Asked Questions
Booking & Cancellation
Q: What is Enjoy Montana’s cancellation policy?
A: You may cancel within the first 24 hours of booking the reservation with a full refund. After that, 75% of rental payments are refundable up until 60 days prior to the reservation, or, you may put 100% of your deposit toward another date. We are unable to offer refunds on reservations cancelled within 60 days of the check-in date unless you purchase our optional Trip Protection plan and the reason for cancellation falls within the trip protection guidelines.
Q: How can I modify my reservation, and are there any fees associated with that?
A: Please call us at 406-203-5055 to help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.
Q: How do I pay for a reservation?
A: We accept the following credit cards: Visa, Mastercard, Discover, American Express. We also accept electronic checks for reservations booked more than 30 days in advance.
Q: Do you take partial payments or must I pay in full upon booking?
A: In order to finalize a reservation, 50% of the booking total is due. The second 50% payment is due 60 days prior to your stay.
Q: Would I need to sign a rental contract for renting a vacation rental?
A: By booking a reservation, guests acknowledge and agree to abide by Enjoy Montana’s rental policies and you are required to sign a rental agreement to finalize your booking reservation. The rental agreement comes through email so you can sign it electronically.
Q: How old do I need to be to reserve a home?
A: In order to reserve one of our vacation rental homes everyone who is traveling must be at least 21 years old or accompanied by a parent or legal guardian. Please give us a call at 406-203-5055 for more information.
Q: What does Trip Protection cover? Is there a time-frame as to when I can add trip protection?
A: If Trip Protection is purchased, you will receive a full refund for any nights of your reservation cancelled due to a death in the family, illness, flight delays, flight cancellations, or road closures due to bad weather. You can add Trip Protection up to 30 days prior to your reservation. If you are booking and your check-in date is already within 30 days till your reservation, Trip Protection may only be additionally added within 24 hours from the time of booking.
Q: Can I bring more people than the maximum allowed listed?
A: Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. Some counties or HOA’s have codes that are strictly enforced. Please abide by the maximum occupancy number for the home at all times.
Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy.
Q: Can I bring my dog along?
A: We have a strict no pet policy at the properties we represent unless granted specific permission. Pets are permitted only in selected homes, depending on owner preferences. Additional pet fees are required, specifically $100 cleaning fee and an additional 500 refundable deposit. Please contact us at 406-203-5055 for more information.
Q: Do you have monthly rates for your homes?
A: The rates for our homes vary based on day of the week, local events, and season. The maximum number of nights one of our homes can be booked for is 30 days. However, most of our homes we do not offer monthly rates.
Q: What is the difference between HomeAway/VRBO and Enjoy Montana?
A: VRBO /HomeAway/Air Bnb are advertising websites that we use to list our properties. Enjoy Montana Vacation Rentals is the property management company that manages the properties and represent our homeowners.
Q: Do you allow weddings in your homes?
A: Most of our homes do not allow weddings on the property due to the capacity of the home, the property and the proximity to neighbors. Depending on the home, there would be additional fees, parking restrictions and guest count maximums. Please call us at 406-203-5055 for more details.
Q: How do I go about booking a vacation as a gift for a friend?
A: You can book and pay for a reservation for another person. However, you must ensure that the name and all contact information listed on the reservation, including the email address, are for the person that will be staying in the home.
Q: What is the difference between a hotel and a vacation rental?
A: All of our vacation rentals are owned by private homeowners and can be preferable to hotels for a number of reasons. They are typically more comfortable, offer kitchens for preparing meals and are more accommodating to those traveling with children and/or pets. Vacation rentals also offer a wider variety of accommodations which enables them to fit any vacation need, be that a mountain home for 25 or a lake cottage for 2.
Property Access & Location
Q: How do I obtain the keys?
A: We will e-mail check-in instructions 7 days prior to your stay including driving directions and the code to the lock box or electronic deadbolt.
Q: The lockbox only has one set of keys. Can we get another set?
A: We prefer the keys stay in the lockbox so that each member of your party can access the home at any time. This will eliminate the need for multiple key sets. It also prevents the keys from getting lost. If the keys do get lost and you need assistance please call us at 406-203-5055. In the event the keys need to be replaced there is a $50 charge.
Property Features & Amenities
Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises.
Q: What items can I expect to find in the home?
A: Please see the features and amenities section of the specific home listing. Enjoy Montana also provides a few items to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher pacs/pods, dish brush, kitchen trash bags, and small trash can liners. If there is something specific that you require, please make sure you bring it with you.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.
Q: What cable package does the home have? Will we be able to watch the game?
A: Rental properties are individually owned and each home will have a different cable vs streaming option. Enjoy Montana cannot guarantee Television service or TV Channel availability.
Housekeeping & Maintenance
Q: Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?
A: No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.
Q: We’ve run out of toilet paper. Can you bring us some more?
A: Enjoy Montana provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.
Q: We can’t get the fireplace/internet/hot tub/etc. working. Are there instructions in the house?
A: You should have received an email from us with check-in instructions that includes a link to a digital guest binder. In addition, there is an onsite book with all of the instructions for the home. However, if no instructions are found or if you need further assistance please contact us at 406-203-5055.
Q: I am allergic to pet dander and other smells, but I want to stay in a pet-friendly home. Is there any way to ensure that I won’t be bothered by them for my stay?
A: All our homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.
Check-in & Check-out
Q: What are the check-out procedures?
A: Check-out is at 11AM and upon your departure we ask that you start the first load of laundry. Thank you for this curtesy, it is greatly appreciated by our housekeeping staff. A $75 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
Q: Do I have to check in by a certain time?
A: Check-in is at 4 PM and guests can arrive any time after. There are some cases when early check-in is available. If that is the case, we will email you the morning of your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check in request prior to the day of check in due to our cleaning schedules.
Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you the morning of your check-in if early check-in is available.
Q: Can I get a late check out?
A: Late check-out is available if we do not have another reservation that night. There is a fee associated. The fee varies from house to house. We can tell you if a late check-out is available two days before check-in. If you pay for late check-out you will have the home until 4pm the day you check-out.
Q: What is your lost and found policy?
A: We will return your lost item to you if you call us within two weeks of your departure date. We do charge a $25 fee, plus shipping to cover the cost of labor, drive time, and postal fees. Any items not claimed within two weeks will be donated to a local charity.